Last updated: 24 June 2026
1. Who we are
This Privacy Policy applies to Tierra de Ibalon Travel and Tours Inc. ("we", "us", "our"), a travel agency and tourist land transport operator with its office at Door C-26 Central Bus Terminal, Brgy. Triangulo, Naga City, Camarines Sur, Philippines 4400. We are committed to protecting your personal data in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
2. Information we collect
We collect information you provide directly to us, for example when you submit a booking enquiry, contact us, or communicate with us via WhatsApp, email, or social media. This may include:
- Your name and the names of others in your travelling party
- Contact details (email address, phone number)
- Trip details such as preferred tour, dates, group size, and special requests
- Any other information you choose to include in your message
We may also collect limited technical information automatically (such as basic analytics) to help us improve the website.
3. How we use your information
We use your personal data to:
- Respond to your enquiries and prepare quotations
- Arrange, confirm, and operate your tours and transport
- Communicate important updates about your booking
- Comply with legal, accreditation, and accounting obligations
- Improve our services and, with your consent, send you relevant offers
4. Sharing your information
We do not sell your personal data. We may share it only as needed to deliver your trip — for example with accommodation providers, boat operators, guides, or third-party online travel platforms where you book through them — and with authorities where required by law.
5. Data retention & security
We keep your personal data only for as long as necessary for the purposes described above or as required by law, and we apply reasonable organisational and technical measures to protect it against loss, misuse, or unauthorised access.
6. Your rights
Under the Data Privacy Act, you have the right to be informed, to access and correct your data, to object to certain processing, and to lodge a complaint with the National Privacy Commission. To exercise any of these rights, contact us using the details below.
7. Cookies & third-party services
This website may use cookies and third-party services (such as Google Maps, Google Fonts, Font Awesome, social media plug-ins, and, in future, analytics) that may process limited data under their own privacy policies.
8. Contact us
For any questions about this policy or your personal data, contact us at tierradeibalontours96@gmail.com or (054) 871 3300, or write to us at the address above.